Full terms and conditions will be shared and agreed upon ahead of working with Rachel Denney Speech and Language Therapy
Invoicing and payment: Invoices for assessments need to be settled ahead of commencement. Invoices for therapy will be issued following each session. Payment is requested by bank transfer within 7 days of the invoice date. Full details for payment will be included on your invoice. If you have any questions about invoices, please ask
Cancellation policy: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice. Cancellations or missed appointments with less than 24 hours notice will incur a 50% charge. This policy helps to ensure that appointment times can be offered to other families who may be waiting for support. Your understanding is appreciated.
Information governance: As an independent Speech and Language Therapist, I am committed to maintaining the highest standards of confidentiality and data protection.
Your information, and all records relating to you and your child, will be handled securely, stored in accordance with current data protection legislation (including UK GDPR), and shared only with your explicit consent or where required by law.
I regularly review my processes to ensure your privacy and trust are safeguarded at every stage of our work together.